Privacy Policy
Effective Date: July 14, 2025
WOW Spa
60 Smith Road, Smith Road Plaza, 5,6,7
George Town, Grand Cayman, KY-1003
📧 info@wowspa.ky
📞 +1 (345) 993-6228
1. Introduction
WOW Spa ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, store, and protect your personal data in accordance with the Data Protection Act (2021 Revision) of the Cayman Islands.
2. What Personal Data We Collect
We may collect the following types of personal data:
Full name
Email address
Phone number
Physical/mailing address
Appointment history and service preferences
Payment and billing information (processed via secure third-party systems)
IP address and device/browser type (if visiting our website)
3. How We Use Your Personal Data
We use your personal data to:
Book and manage spa appointments
Communicate confirmations, reminders, and promotions
Provide customer support and personalized experiences
Process payments and transactions
Improve our services and website functionality
Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Consent – You have given clear consent for us to process your personal data.
Contractual necessity – Processing is necessary for the performance of a contract (e.g., scheduling appointments).
Legal obligation – We are legally required to process certain data.
Legitimate interests – We process certain data to operate and improve our services in ways that do not override your rights.
5. Sharing Your Personal Data
We do not sell your personal data. However, we may share it with:
Service providers such as booking systems, payment processors, and IT support
Legal authorities when required by law or legal process
Business partners or successors in the case of a sale, merger, or acquisition
6. International Data Transfers
Some of our service providers are located outside the Cayman Islands (e.g., in the United States). When transferring data internationally, we ensure your data is protected by appropriate safeguards, such as:
Contractual clauses that comply with Cayman DPL standards
Secure and encrypted data handling procedures
7. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
8. Your Data Protection Rights
Under Cayman Islands law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Object to or restrict processing of your data
Withdraw consent at any time (where applicable)
Lodge a complaint with the Ombudsman
To exercise any of these rights, please contact us at info@wowspa.ky or call 345-993-6228.
9. Cookies and Website Tracking
We may use cookies or similar technologies to enhance user experience, analyze website traffic, and personalize content. You may adjust your browser settings to refuse cookies, though this may limit some website functionality.
10. Data Security
We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, misuse, or loss. However, no method of transmission over the Internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly for changes. Material updates will be communicated via our website or email.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
WOW Spa
📍 60 Smith Road, Smith Road Plaza, 5,6,7
George Town, Grand Cayman, KY-1003
📧 info@wowspa.ky
📞 +1 (345) 993-6228
13. Complaints
If you believe your personal data has been misused or mishandled, you have the right to file a complaint with the Cayman Islands Ombudsman:
Office of the Ombudsman
📍 5th Floor, Anderson Square, George Town, Grand Cayman
📞 +1 (345) 946-6283
📧 info@ombudsman.ky
🌐 www.ombudsman.ky